Terms & Conditions

“Shield IT Consultancy,” “Shield,” “we,” “our,” and “us” refer to Shield IT Consultancy. “Client,” “you,” and “your” refer to any individual, company, or organization requesting or purchasing services from Shield.

Shield may provide digital marketing, consultancy, social media management, graphic design, branding, content creation, copywriting, photography, video production, media buying, advertising campaign management, website and application design and development, search engine optimization, hosting, maintenance, technical support, public relations, and related professional services.

The exact scope, deliverables, fees, assumptions, exclusions, and timelines will be defined in the approved quotation, proposal, service agreement, invoice, email, or other written confirmation.

All quotations are valid for the period stated in the quotation. If no validity period is shown, the quotation remains valid for 15 calendar days.

A service is considered approved when the client:

• Approves a quotation or proposal in writing.
• Makes a deposit or full payment.
• Sends written instructions to begin the work.
• Approves a design, campaign, content plan, production plan, website stage, or other deliverable.

Approvals provided through email, WhatsApp, project management systems, or other written digital communication are valid client approvals.

The client must make all payments according to the schedule stated in the quotation, proposal, contract, or invoice. Shield may require full payment or a non-refundable advance payment before starting work.

Unless expressly stated otherwise, prices exclude VAT, advertising budgets, platform fees, foreign currency charges, payment processing charges, subscriptions, stock materials, domain and hosting fees, printing, courier charges, and other third party expenses.

Shield may suspend services, campaigns, hosting, technical support, or delivery of final files if any payment becomes overdue. A delay caused by late payment automatically extends the project timeline.

The client is responsible for carefully reviewing every design, text, image, video, layout, advertisement, website, campaign, and other material before approval.

Approval confirms that the client has reviewed and accepted:

• The design and visual appearance.
• Text, spelling, names, prices, dates, links, and contact details.
• Images, videos, logos, and brand elements.
• Dimensions, formats, and technical specifications.
• Campaign content, targeting, publishing details, and the material’s suitability for its intended purpose.

Once the client approves a design or material, the approved item is considered completed. Any edit, replacement, correction, new instruction, or change requested after approval is additional work and may require additional fees and delivery time.

Shield will correct a genuine technical error made by Shield without additional charges, provided the client did not approve the visible error and the final material has not been altered by the client or another party.

Shield is not responsible for an error that was visible in the submitted material and approved by the client, including errors in spelling, pricing, contact details, dates, or supplied content.

The number of included revisions will be stated in the quotation or service agreement. A revision means a reasonable adjustment within the original approved direction.

A revision does not include:

• A complete redesign or new creative direction.
• Replacement of previously approved content.
• New pages, features, formats, sizes, or deliverables.
• Recreation based on new or changed instructions.
• Changes requested after final approval.
• Changes caused by incomplete, late, or incorrect information supplied by the client.

Work outside the agreed scope will be quoted separately. Shield will begin additional work after the client approves the related fees and revised timeline.

Payments compensate Shield for reserved production time, planning, consultation, creative work, account setup, research, resource allocation, and services already performed.

Deposits and advance payments are non-refundable once work has started.

The client cannot request a refund after approving the service, proposal, design direction, campaign, content, production, website stage, or other deliverable.

No refund is available for completed, delivered, published, scheduled, launched, or approved work.

A change of mind, internal management decision, business closure, budget change, delayed client response, or change in the client’s circumstances does not create a right to a refund.

Advertising budgets already paid to or used by advertising platforms are non-refundable.

Third party expenses, subscriptions, licenses, domains, hosting, stock materials, and supplier charges are non-refundable once purchased or activated.

If the client cancels after work begins, the client must pay for completed work, reserved time, commitments made, and third party expenses incurred up to the cancellation date.

Any refund expressly approved by Shield or legally required will be calculated after deducting completed work, administrative costs, bank fees, third party charges, and non-recoverable expenses, to the extent permitted by law.

Nothing in these Terms excludes any client remedy or consumer right that cannot legally be excluded under applicable UAE law, including rights relating to a proven defective service.

The client must provide complete, accurate, lawful, and timely information, materials, approvals, licenses, access credentials, permissions, and consent forms required to perform the services.

The client is responsible for verifying the accuracy and legality of all supplied information. Shield is not responsible for delay, rejection, suspension, loss, or claim resulting from inaccurate, incomplete, unlawful, or late information provided by the client.

The client must provide feedback and approvals within the agreed timeframe. If the client does not respond for 15 calendar days, Shield may pause the project and revise the delivery schedule.

If the client does not respond for 30 calendar days, Shield may treat the project as inactive or completed based on work already performed. Payments made remain non-refundable. Restarting an inactive project may require a reactivation fee, revised quotation, and new timeline.

Delivery dates are estimates unless Shield expressly confirms a fixed deadline in writing. Timelines depend on timely payment, feedback, approval, account access, content, and third party cooperation.

Shield is not responsible for delay caused by late approval, changed scope, missing content, advertising platform review, hosting providers, government requirements, or circumstances outside Shield’s reasonable control.

Advertising performance depends on market conditions, competition, audience behavior, platform systems, account history, budgets, offers, landing pages, and the client’s sales and response process.

Shield does not guarantee a specific number of leads, sales, followers, views, enquiries, approvals, costs per result, revenue, or return on advertising expenditure.

Advertising budgets are separate from Shield’s management fees unless expressly stated otherwise. The client remains responsible for the accuracy, legality, availability, pricing, fulfillment, and delivery of promoted products or services.

Shield is not responsible for decisions or interruptions caused by Meta, Google, TikTok, LinkedIn, hosting companies, domain registrars, payment providers, software providers, or other third parties.

Third parties may reject advertisements, restrict accounts, change policies, suspend services, remove content, or modify systems without notice. Shield may provide reasonable assistance but cannot guarantee account verification, approval, recovery, or uninterrupted operation.

The client must review and test websites, systems, and applications during the review period communicated by Shield. Requests submitted after final approval or launch are treated as maintenance or additional development unless otherwise agreed.

Shield is not responsible for problems caused by changes made by the client or another provider, unsupported software or devices, third party updates, external integrations, malware or security incidents outside Shield’s reasonable control, expired subscriptions, or use outside the intended purpose.

No website, server, application, or digital system can be guaranteed to remain completely uninterrupted, error-free, or free from security risks.

The client retains ownership of original materials supplied by the client. Shield retains ownership of its concepts, drafts, templates, working files, methods, tools, source materials, and intellectual property until all related invoices are paid in full.

After full payment, the client receives only the ownership or usage rights expressly stated in the approved quotation or agreement. Editable source files, raw footage, open design files, project files, and development source code are not included unless specifically listed in the approved scope.

Shield may display completed public work in its portfolio, website, presentations, social media, and marketing materials unless the client requests confidentiality in writing before work begins.

Fonts, stock images, music, video clips, plugins, themes, software, and other licensed materials remain subject to the applicable owner’s license. The client may be required to purchase or renew licenses directly.

The client confirms that all materials supplied to Shield may be legally used and accepts responsibility for claims arising from materials supplied without the necessary copyright, trademark, privacy, or usage permission.

Each party will take reasonable steps to protect confidential business, technical, financial, customer, and access information received during the engagement. Confidential information may be disclosed where required by law, a competent authority, or with written consent.

To the maximum extent permitted by applicable law, Shield is not responsible for indirect, incidental, special, or consequential losses, including loss of profit, revenue, business opportunities, anticipated savings, data, reputation, or customers.

Shield’s total liability relating to a specific service will not exceed the professional fees actually paid to Shield for that specific service during the three months preceding the event giving rise to the claim. This limitation does not apply where liability cannot legally be limited or excluded.

To the extent permitted by law, the client agrees to indemnify Shield against claims, penalties, damages, and reasonable expenses resulting from unlawful or misleading client information, content used without permission, the client’s promoted products or claims, breach of these Terms, or instructions carried out following the client’s written approval.

Shield may suspend or terminate services if the client fails to pay, provides unlawful or harmful instructions, fails to cooperate, breaches these Terms, uses work for unlawful purposes, or behaves abusively toward Shield’s team.

Termination does not remove the client’s obligation to pay outstanding invoices, completed work, committed costs, or third party charges.

A complaint must be submitted in writing with full details and supporting evidence. The client must allow Shield a reasonable opportunity to investigate and, where appropriate, correct or re-perform the affected part of the service.

A complaint concerning approved material must identify an error attributable to Shield and not a later change in the client’s preference, information, or instructions.

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates and the laws and regulations applicable in the Emirate of Sharjah.

The parties will first attempt to resolve any dispute through good-faith discussion. If no settlement is reached, the dispute will be submitted to the competent courts of Sharjah, subject to any mandatory legal rights or jurisdiction requirements.

Shield may update these Terms when required. Updated Terms will be published on the website with a revised effective date. Changes will not alter an existing signed agreement unless agreed by both parties or required by law.

Questions concerning these Terms and Conditions may be sent to: